Shipping Information
What are your shipping charges?
We charge a flat rate of $5 per order. As we do not integrate the cost of postage into the price of our products we cannot offer free postage. However, we do offer lots of great ways to get more out of your scrap dollar through regular sales, featured product offers and our scrapaholic club.
Should I have my order sent Registered Post?
We recommend Registered Post to all customers. For a cost of $2.50 per order you will receive a unique identification number (for tracking), proof of posting and a signature is required on delivery. Insurance cover of up to $100 is also included. Extra insurance cover can be purchased for $1.10 per $100 or part thereof. To have your order registered, and to purchase additional insurance, just let us know in the comments section when placing your order.
What if my order is lost or damaged after it leaves your warehouse?
Unless you have asked for your order to be registered then we cannot be held responsible. If it is registered you should contact Australia Post and quote your identification number.
When can I expect to receive my order?
We aim to have orders on their way to you by close of business the following working day. So if you place an order on a Friday, Saturday or Sunday it will be posted on the Monday. Australia Post has the following guidelines for delivery times.
Delivery within the same city or town (we are Sydney based) next working day
Between cities and large towns in the same state 1-3 working days
Between other locations within the same state 1-3 working days
Between adjoining east coast capitals (incl. Adelaide) 2 working days
Between other capital cities 3-5 working days
To other interstate locations 4-6 working days
Note: If you are paying by Direct Deposit, Bank Cheque or Money Order, please be aware that goods are not shipped until the funds have been fully received.
What happens if an item is out of stock?
Although we make every effort to keep our website up to date on stock quantities, sometimes it is unavoidable that an item you want won’t be available. In this case we will contact you by email with possible alternatives (if any are available) and an estimated time we expect to have the item in stock. If you would like us to send you the item once we receive it just let us know and we can put it into our backorders list (please note that this will incur an additional postage fee).
Refunds & Returns
Please notify us of any incorrect or faulty items within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above. You are responsible for shipping costs of all returns.
Damaged parcels should be reported to Australia Post who will provide a claim form upon request.